Terms

Terms of service

Last updated 10 November 2026

These terms apply when you sign up for or buy coaching from FEGO. Please read them, and the privacy policy, before you start. By sending the sign-up form and paying, you agree to them.

1. About FEGO

FEGO is an online personal training service run by Felix Gould, a sole trader based in England ("I", "me"). Contact: hello@fegofit.com. Address: 10 Cheney Crescent, Haywards Heath, RH16 4UE.

2. Who can use it

You need to live in the UK and give accurate information when you sign up, especially in the health questions. If you're under 18, a parent or guardian must agree to these terms for you before coaching starts.

3. Your health and safety

I'm a sport and exercise scientist, not a doctor or physiotherapist. My coaching isn't medical advice, diagnosis or treatment.
If you answer yes to any health screening (PAR-Q) question, or have any doubt about your health, speak to your GP before starting, and tell me what they say. I may ask for written clearance before coaching you.
Tell me straight away about any new injury, illness, pregnancy, medication or change in your health.
Exercise carries some risk of injury. Warm up, use good technique, train within your ability, and stop and seek medical help if you feel pain, dizziness, chest pain or shortness of breath.
You're responsible for making sure where you train and the equipment you use are safe.

4. What you get

Programme (£30, one-off): a training programme built for you from your sign-up answers and a call with me, with sets, reps, rest and coaching tips for every exercise, and one review call.

Monthly coaching (£14.99 a month): your programme, updated as you progress, regular check-ins on your training logs, and help by message.

The details of each are on the prices page. I aim to deliver your first programme within 7 days of our call. Results depend on many things, including how consistently you train, sleep and eat, so I can't guarantee any particular result.

5. Prices and payment

Prices are in pounds sterling and are the total you pay.
No payment is taken when you sign up. Once we've spoken and agreed what you're buying, I'll send you a secure payment link by Revolut.
The Programme is paid in full before I start building it.
Monthly coaching is paid monthly in advance, on or around the same date each month.
If I change the price of monthly coaching, I'll give you at least 30 days' notice, and you can cancel before the new price applies.

6. Cancelling

Your 14-day right to cancel. You can cancel within 14 days of buying, for any reason, by emailing hello@fegofit.com. If you've asked me to start within those 14 days, I'll deduct a fair amount for the work already done. If your Programme has already been fully delivered within those 14 days at your request, the right to cancel no longer applies to it, because the service is complete. You'll be asked to confirm this when you pay.

Monthly coaching. After that, you can cancel any time by emailing me. Coaching continues until the end of the month you've paid for, and you won't be charged again. Months already started aren't refunded, except as set out above.

If I cancel. If I can no longer provide your coaching, I'll tell you as soon as I can and refund anything you've paid for that hasn't been delivered. I may stop coaching you if you give false health information, ignore safety advice, or are abusive. In that case I'll refund any unused part of what you've paid.

Refunds go back by the same method you paid with, within 14 days.

7. Your programme

Programmes, videos and other material I create for you are for your own personal use. Please don't share, sell or publish them.

8. My responsibility to you

I'll provide my services with reasonable care and skill, as the Consumer Rights Act 2015 requires. If something isn't right, tell me and I'll fix it or, if I can't, refund you fairly.
Nothing in these terms limits my liability for death or personal injury caused by my negligence, or for fraud, or anything else the law doesn't allow me to limit.
I'm not responsible for losses that weren't foreseeable, for injury caused by not following my advice or by ignoring the health guidance above, or for business losses.
Otherwise, my total liability to you is limited to the amount you've paid me in the 12 months before the problem arose.

9. Complaints

If you're unhappy with anything, email hello@fegofit.com. I'll reply within 14 days and try to put it right.

10. Changes to these terms

I may update these terms. The version that applied when you bought applies to that purchase. For monthly coaching, I'll tell you about any important change at least 30 days before it takes effect, and you can cancel if you don't agree.

11. Law

These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in your local courts. Nothing in these terms affects your legal rights as a consumer.